Deakon understands that circumstances may arise requiring a registrant to cancel and / or wish to reschedule his or her sales training program registration. If a cancellation request is made at least twenty-one (21) days before the sales training program commencement date, a full refund will be given and within three weeks or less, but more than one week, a cancellation penalty of 50% of the full registration fee will apply.

Unfortunately, if the registration is cancelled less than 7 days before the sales training program commencement date, no refund will be given. Under no circumstances shall a full or partial refund be given once a sales training program has commenced.

A registrant may also either reschedule his or her sales training program registration, or send a workshop substitute to the originally scheduled sales training program with prior written notice to Deakon. If a workshop registrant is a “no show” on the day of the sales training program , Deakon will not honour any requests to reschedule the registration.

Deakon will make every effort not to cancel or postpone any sales training programs , however if cancellation or postponement is necessary for any reason, registrants will be notified no less than 7 days prior to the sales training program commencement date by phone, facsimile or email. Registrants may choose either to apply their registration fee to a future sales training program or request a full refund.

All sales training program cancellations must be made in writing and sent to Deakon Pty Ltd. Level 23 HWT Tower, 40 City Road Southgate, Victoria 3006, faxed to (03) 9372 8355 or emailed to us via the Contact page.

Deakon is not responsible for travel or any other expenses incurred by registrants in the event of a cancellation.